Privacy Policy

This Privacy Policy describes how Boundary Voices (Boundary Voices Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly and transparently. This policy outlines our practices regarding data collection, usage, retention, and your rights as a user of our services.

Who We Are

We are a training provider specializing in assertive communication and boundary setting courses. Our services help individuals develop skills in saying no with clarity and compassion. We operate from Sligo, Ireland, and serve clients both locally and online. As the data controller, we are responsible for managing your personal information in accordance with applicable data protection laws.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Form Data: When you submit inquiries, we collect your name, email address, phone number, and message content.
• Course Registration: We collect personal details such as name, email, phone number, and payment information when you register for our courses.
• Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance your browsing experience and analyze website performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds: your explicit consent when you submit forms or register for courses; our legitimate interest in providing and improving our services; compliance with legal obligations; and performance of contracts when you enroll in our training programs. For marketing communications, we rely on your consent, which you may withdraw at any time. We will always inform you of the specific legal basis when collecting sensitive information.

How We Use Your Information

Your information is used to provide our training services, respond to your inquiries, process course registrations and payments, send course materials and updates, improve our website and course content, comply with legal requirements, and prevent fraud. We may also use aggregated, anonymized data for statistical analysis and marketing purposes. We do not sell or share your personal information with third parties without your consent, except where required by law or to service providers who assist us under confidentiality agreements.

Data Retention

We retain your personal information for specific periods based on the purpose of collection:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us.
• Course Registration Data: Retained for the duration of your enrollment and up to 36 months afterward for record-keeping and service improvement purposes.
• Analytics and Cookie Data: Retained for up to 14 months from the date of collection.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Payment Information: Retained in compliance with accounting and tax requirements, typically up to 7 years.

After these retention periods, we securely delete or anonymize your information unless we are required by law to retain it longer.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: You can object to our processing of your information for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent for processing at any time.

To exercise these rights, contact us using the information provided below.

Cookies

We use cookies to enhance your browsing experience and analyze how our website is used. Cookies are small text files stored on your device that help us remember your preferences and track your activity. We use both essential cookies (required for website functionality) and analytical cookies (to understand user behavior). You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please report any suspected security breaches to us immediately.

Third-Party Links

Our website may contain links to external websites and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information. This Privacy Policy applies only to information collected through our website and services.

Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission (DPC), the independent authority responsible for enforcing data protection laws in Ireland. If you believe we have violated your data protection rights, you can submit a complaint to the DPC. Contact information and complaint procedures are available on the DPC website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.